A unique zero-harm culture at Zimplats

   

A process called visible felt leadership (VFL) is helping Zimplats enhance and deliver on its zero-harm objective — with a unique approach adopted to embed a safety culture. VFL emphasises the importance of leaders being visible, approachable and actively engaged with their teams, listening and supporting teams to find solutions through open, meaningful and robust dialogue. VFL engagements at Zimplats are a continuous process involving planning, engagement, feedback and follow ups.

Zimplats’ VFL process is, however, unique due to the cultural inclination of its leaders (the Sekuru/Tete) conducting it. In Zimbabwean culture, the Sekuru (uncle) and Tete (aunt) serve as role models, confidantes, advisors and source of guidance for family members. At Zimplats, the Sekuru and Tete concept was adopted to reinforce the VFL process, with leaders assigned to areas where they have no technical expertise, or areas over which they are not directly in charge. This has created a platform for effective engagement and more open discussions.

By adopting an enhanced VFL process, Zimplats has embedded the zero-harm agenda, broken down barriers between management and employees, boosted employee engagement and motivation, and enhanced communication and collaboration. The approach is winning hearts and minds in the workplace, fostering a culture of trust and transparency and improving accountability and ownership.